1. Introduction

At Symptoma, your privacy is our priority. This Privacy Policy explains how we handle your information when you use the Symptoma mobile application. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant laws in jurisdictions where we operate.

2. Data Controller

3. Scope and Purpose

This Privacy Policy applies to the Symptoma app, a mobile application that provides AI-powered medical guidance. The app does not require account registration and processes input either locally or via secure, encrypted channels. No persistent user profiles or unique tracking identifiers are used.

4. Information We Do Not Collect

Symptoma does not collect or store any personally identifiable information (PII) that can identify you as an individual, including:

• Names, email addresses, or contact details
• IP addresses or geolocation (precise location)
• Clinical records or medical history beyond what you enter
• Biometric data
• Financial information (payment processing handled by Apple/Google)

Note: While we do not collect PII, the app uses third-party services (OpenAI, Superwall, Firebase) that may process data for app functionality as described in Section 8.

5. Use of Entered Information

Text entered by the user (e.g., symptoms or health-related concerns) is processed securely to generate chatbot responses using OpenAI's API. This data:

• Is transmitted to OpenAI's servers temporarily to generate responses
• It is not linked to any user profile or account
• Is not stored permanently on OpenAI's servers (processed in real-time)
• Remains stored locally on your device and can be deleted by clearing chat history or uninstalling the app

OpenAI processes this data according to their privacy policy (https://openai.com/privacy)

6. Cookies and Tracking

Symptoma does not use:

• Cookies
• Third-party analytics SDKs
• Advertising or marketing trackers

Third-Party Services:

• OpenAI: Used for AI-powered chat responses. Messages are sent to OpenAI's API but are not stored permanently or used for tracking. See OpenAI's privacy policy for details.
• Superwall: Used for subscription management. Generates anonymous user IDs for subscription functionality only, not for tracking or advertising.
• Firebase Remote Config (Android only): Used to manage app configuration remotely. May collect device identifiers for configuration purposes only.

7. In-App Purchases and Subscription Handling

Symptoma offers a Monthly Subscription Plan, processed securely via Apple or Google In-App Purchases. We do not store or process your payment information.

Subscription Terms:

• Free Trial: All new users receive a 3-day free trial. Full access is granted during the trial period.
• Auto-Renewal: If not canceled during the trial, the subscription automatically renews to a Monthly Plan.
• Billing: Payment is charged to your Apple ID or Google account at confirmation. Subscription renews automatically unless canceled at least 24 hours before the end of the billing period.
• Prices: Subscription fees are shown in your local currency and include any applicable taxes. Prices are determined by Apple/Google store regions.

Cancellation & Management:

• On Apple devices: Settings → Apple ID → Subscriptions
• On Android devices: Google Play → Profile → Payments & Subscriptions

Refunds: All refund requests are subject to Apple or Google policies. Symptoma does not issue direct refunds or partial credits.

Restore: Purchases can be restored on other devices using the same Apple ID or Google account.

8. Data Sharing and Transfers

Symptoma shares data with the following third-party service providers for app functionality:

• OpenAI: User-entered text (symptoms/health information) is sent to OpenAI's API to generate chat responses. This data is processed in real-time and not stored permanently by OpenAI. OpenAI does not use this data for advertising or tracking purposes.
• Superwall: Subscription status and anonymous user IDs are shared with Superwall for subscription management only. Superwall does not use this data for advertising or tracking.
• Firebase (Android only): Device configuration data may be shared with Firebase Remote Config for app configuration management.

Symptoma does not sell user data or share it with data brokers. All third-party services are used solely for app functionality, not for advertising or tracking purposes.

If the user clicks a medical article or link in the chatbot, they may be redirected to an external site. Symptoma does not control or assume responsibility for external privacy practices.

9. Your Rights

As Symptoma does not collect or store personal data, the rights typically granted under data protection laws (e.g., access, rectification, erasure) do not apply. However, users may still contact us at info@panther.ad with any concerns.

10. Children's Privacy

The Symptoma app is not intended for use by children under 18 years of age, or the minimum legal age in your jurisdiction. We do not knowingly collect any data from minors.

11. Security Measures

All consultation history is saved locally on the user's device in encrypted, app-only storage. This data is never transmitted to cloud servers. Users can delete all data by uninstalling the app or manually clearing chat history.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in features, legal obligations, or operational practices. Material changes will be displayed within the app. Continued use after updates implies acceptance of the revised policy.

13. Contact